Jill Turnbull Australia accepts returns on unopened products within 30 days of purchase and we will credit back to the original form of payment. We are unfortunately unable to accept returns of tools due to hygiene reasons. Note that products must be returned to their original place of purchase. For example, only purchases from OUR website can be returned to us. For purchases made through other retailers, you must abide by their own individual return policy. Please contact our Customer Care team for any questions on your order at firstname.lastname@example.org
We offer international shipping to Australia and the UK. Shipping rates are determined by the amount of items in the order and where it is shipping. We ship international orders through FedEx International. All orders may be returned and refunded if the products are unopened and not damaged. We will not be responsible for the loss or damage of an item. If the package is undeliverable, the customer will be refunded the order amount minus the delivery fees.
IF YOU’VE REQUESTED A RETURN
Once your return request is received and inspected, your refund will be processed and automatically applied to your credit card or original method of payment within a few business days. Please note that depending on your credit card company, it may take additional time after your credit is applied for it to post to your account.
DO YOU SHIP INTERNATIONALLY?
Yes! We are now shipping to AU, UK and USA. Please sign-up for our newsletter for announcements on when we are expecting to expand into other regions.
HOW MUCH DOES SHIPPING COST?
$75 and over - Free Standard FedEx Ground shipping
under $75 - you may calculate your shipping costs by adding products to your shopping cart, as shipping costs vary by location and package weight.
AU/UK International Shipping: Shipping calculated at check out via FedEx International.
All international orders are subject to customs and duty fees as defined by the country of importation.
HOW LONG WILL MY PRODUCTS TAKE TO SHIP?
The standard time for your package to arrive is approximately 7-10 business days from date of purchase. All orders placed after noon EST will be processed the following business day. Please allow up to 1-3 business days for your order to ship.
DO YOU SHIP TO P.O. BOXES?
No, we do not ship to P.O. Boxes.
HOW DO I CHECK THE STATUS OF MY ORDER?
To check the status of your order, simply log into your order and track using this link to No Worries tracking if you still have questions about your order, please send an email to info@NoWorriesAustralia.org with your order number along with the order confirmation email and we will get back to you ASAP.
WHAT PAYMENT METHODS DO YOU ACCEPT?
No Worries accepts American Express, Apple Pay, Diners Club, Discover, Master, Visa, JCB credit cards, Venmo. We also accept PayPal and Amazon Pay. Please note we do not accept gift cards, banking gift cards, international credit cards, checks or money orders.
HOW MUCH IS THE SALES TAX?
We are required by law to collect state sales tax on orders being shipped to the State of Maryland. Sales tax will be assessed on the total purchase, including shipping/handling charges (as required). Sales tax charges are based upon the state where your order is being shipped. All applicable state and local sales taxes will be calculated during the checkout process.
DO YOU TEST ON ANIMALS?
No! We are a cruelty-free line and we never test on animals. We are proud to be Leaping Bunny certified.
I HAVE ALLERGIES TO CERTAIN INGREDIENTS; CAN YOU GIVE ME A LIST OF PRODUCTS THAT DO NOT CONTAIN THIS ALLERGEN?
Our ingredients are listed on every product page on the website. There is an ingredient listing located under the product description where you can find the full ingredient list to the products you're interested in.
ARE YOUR INGREDIENTS CLEAN?
With so many claims of ‘clean’ and ‘natural’, it’s hard to know which products are indeed safe to use since, incredibly, there is no official standard. There’s ‘clean’ and then there’s clean. Many beauty brands make this claim, but their products still contain ingredients which are known to be harmful to humans and to the environment. From the start, we committed to beyond what is required in the U.S. and have worked to eliminate all ‘dirty’ ingredients from our formulas. We work hard to source from the most ethically suppliers. As there is no official standards for clean beauty, I have found the best go to guide is the Credo’s ‘Dirty List’ as I believe this to be the most stringent benchmark, they don't mess around.
Our products are natural and free of harmful toxins that are often found in other beauty products, including GMOs, parabens, sulfates, phthalates, PEGs, nanoparticles, mineral oil and synthetic fragrance.
IS YOUR PACKAGING RECYCLABLE?
We are trying hard to make as little impact on the environment as possible. Our packaging is 100% recyclable. Our shipping boxes and marketing materials are made from sustainable forestry and we are working towards zero waste.